Frequently Asked Questions
Leafly accepts Visa, MasterCard, Discover, and American Express through our online store. We are unable to process orders over the phone or through the mail. Please note that all prices are quoted in U.S. Dollars and are subject to change without notice.
Yes. Each order is packed in a plain, nondescript box or envelope. “Leafly Shop” and Leafly’s address appear in the small return address section of each shipping label, but this is the only place on the package that any reference to Leafly appears.
Credit card transactions are completed once your order has been shipped.
All Leafly shipments are sent via UPS &/or USPS.
Shipping costs will be calculated and added during checkout.
Please note that expedited shipping may be available for an additional fee. Please contact us to discuss your options.
At this time, we’re only able to ship to addresses in the United States and Canada.
We make every effort to ship orders within 24 to 48 hours from receipt of order (excluding weekends and holidays). Often, orders are processed right away. Shipments will be sent via UPS and/or USPS.
United States Addresses:
- Please allow 3-7 business days* for delivery of in-stock items within the continental U.S.
- Hawaii and Alaska: Please allow up to 12 business days* for delivery of in-stock items.
- Please allow 10-14 business days* for delivery of in-stock items.
*Note: Remote locations may require additional time in transit.
If you require expedited shipping, our Customer Service team is available Monday through Friday 8:30 AM to 5:30 PST (excluding Federal Holidays). Please note that additional shipping and handling charges may be applied to your order.
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Please note that it may take up to 24 hours for a tracking number to become active.
Once your order is submitted, our warehouse is immediately notified to pick and pack your order for shipment. For this reason, it may not be possible for your order to be canceled or changed once your order is submitted. This includes address changes. We apologize for any inconvenience this may cause.
If you notice an error, please contact us to verify the stage of your order and we’ll do our best to help you out, but we cannot guarantee any order cancellations or changes once the order is submitted.
For more information, please see our Return Policy.
Yes! As long as your merchandise is unworn and/or in its original, “as-new” condition, it may be returned or exchanged within 30 days of purchase and we’ll issue you a refund or exchange the product. If merchandise is opened, used, and/or unable to be resold, no refund will be issued or exchange processed. All exchanges subject to product availability.
We regret we cannot refund shipping and delivery charges for returns or exchanges. For more information, please see our Returns and Exchanges Policy.
Yes! The information we collect for order processing or from inquiries is not shared with any other company or website. Your information will only be used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology.
Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Leafly is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Leafly orders will include sales tax when shipped to California, Colorado, Nevada, or Washington State. Taxes will be calculated and added during checkout.
Leafly is not responsible for lost or stolen packages. Once shipped, risk of loss passes to the buyer, and buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.
If your tracking shows that your package was delivered but it’s not there, here are some tips:
- Contact your local post office and ask if they have any information about where your package may have been left.
- Check with family members, neighbors, or property managers to see if the package might have been left with them.
- Make sure to double check all porches, gates, and doorways.
If a package is returned to Leafly because of an incorrect shipping address provided by the customer, Leafly is not responsible for the return shipping or redelivery cost. We will happily re-ship the same package to the correct address, though!
Let’s get this figured out together! Our Customer Service team is available at email@example.com Monday through Friday 8:30 AM to 5:30 PST (excluding Federal Holidays). If you’d rather speak to a real person, please call (855) 4-LEAFLY / (855)453-2359.